7 Day Money Back Online Guarantee

We understand that it is not always easy to buy furniture from pictures.

That's why we offer a free money back guarantee, enabling you to cancel at any time up to the end of 7 working days after you receive each piece of furniture.

Process

In order for us to deal with your cancellation as quickly as possible, we need written notice from you, either by letter or email, giving us your name, postcode, and details of the items you wish to cancel. You do not need to provide us with a reason, but it does help us.

When you have notified us that you wish to cancel your order, we will refund the money to your account once the goods have been received or collected by us. This will normally be within 10 working days but will depend on the time your bank takes to process the payment.

Returning the Goods

Return of the item(s) to us at The Furniture Barn will be at your own cost, and you must take reasonable care to ensure that the items are not damaged in the meantime or in transit.

Please notify us of the date your returned item(s) will be arriving at our warehouse. This will allow us to process your payment more efficiently.
Should you wish us to collect the item we will deduct the actual cost of collection from your refund. We will always advise you of the amount prior to collection.

Items must be returned to the Furniture Barn Ltd, Riverside Industrial Estate, Market Harborough, Leicestershire, LE16 7PT

Please Note*

Although we endeavour to display as accurately as possible the colours of our products that appear on the website, we cannot guarantee the complete accuracy of the pictures or photographs that are shown.

There are many conditions such as monitor settings and lighting that can affect the colouring of items in a picture on our website.

Similarly natural wood colour can vary from tree to tree and an exact colour match for solid wood products can not be guaranteed.

For more details, please see our Terms and Conditions section.

  Terms and Conditions.