These terms apply only to our website customers. (Distance Selling).
1.The Furniture Barn Ltd intends to rely upon the terms set out below. Any variation, cancellation or waiver of these conditions will be valid only if made in writing and signed by both parties.
2.Nothing in these terms and conditions shall affect the customers statutory rights as a consumer.
3.You should not proceed with your purchase until you have read and agreed to these terms and conditions.
1. Any specification or dimensions, supplied by The Furniture Barn shall be treated as a guide only.
2. Every effort is made to ensure that prices shown are accurate at the time you place your order.
3. All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
4. We have gone to great lengths to illustrate our products, but each image will of course, be limited by the screen settings of your own monitor.
1. The Company shall endeavour to comply with any estimated or confirmed delivery date, but time shall not be the essence and the Company shall not be liable for any loss arising out of any delay in delivery.
2. The Customer shall accept delivery when tendered whether before or after the estimated date. If the customer does not take delivery when tendered the Company shall be deemed to have performed its obligation in respect of the goods. The customer shall pay any additional expenses incurred by the Company including (but not limited to) a storage charge.
3. Subject to agreement the company may deliver the goods in instalments. Each instalment shall be classed as a separate contract and will be invoiced and payment becomes due.
4. It is the customers responsibility to ensure that the goods can be delivered without risk of loss or damage to the Customers property.
5. The delivery team may consider that delivery to the chosen location may result in damage to the Customers property. In such circumstances the team will inform the customer or the Customers representative and delivery will continue only once the Customer or the Customers representative has signed the delivery waiver.
6. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify the company of any fault or damage as soon as possible.
1. The Companys terms are that payment will be taken in full at the time of the order.
2. You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details provided by you on our website will be correct; that the credit, charge or debit card which you use is your own and that there are sufficient funds to cover the cost of any products.
3. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
1. Every endeavour shall be made by the company to ensure that samples shown on the web are a fair representation of goods to be supplied to the customer.
2. The Company shall not be liable if goods supplied do not comply with any previous samples, unless non-compliance is substantial.
3. Wood/Leather are natural products and some variations can occur, but the company shall not be liable unless the variation is substantial.
You have the right to cancel the contract at any time up to the end of 7 working days after you receive your order (see below).
To exercise your right of cancellation, you must give written notice to the Company by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to the Furniture Barn at your own cost. The items must be returned to the Furniture Barn Ltd, Riverside Ind Est, Market Harborough, Leicestershire, LE16 7PT. You must take reasonable care to ensure that the items are not damaged in the meantime or in transit.
Once you have notified the Furniture Barn that you are cancelling the contract, The Furniture Barn will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card, on return of the goods. If you do not return the goods as required, The Furniture Barn may charge you a sum not exceeding the direct costs of recovering the items.
Mattresses and divan sets can only be returned under the 7 day rule provided they have not been removed from their original packaging and for hygiene reasons have not been used, unless the product is faulty.
Exceptions to the right to cancel.
The supply of goods made or ordered to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned.
The liability of the Company in respect of any goods proven to be defective shall not exceed the price for the goods under this agreement and no liability shall accrue for any indirect or consequential loss howsoever arising suffered by the Customer.
1. If the goods are to be delivered by the company or its carrier the risk shall pass when the goods have been delivered to the customer.
2. If the customer or their carrier collects the goods the risk in them shall pass upon commencement of loading onto the collecting transport or being taken into the possession or control of the Customer its servants or agents.
3. If the customer does not take delivery of the goods when tendered the risk shall pass when delivery should have been accepted. The Customer shall be liable for any reasonable additional costs incurred by the Company including (but not limited to) a storage charge.
The Company shall not be liable for any failure to perform any or all of its obligations under the agreement arising from any inability to secure or procure at a reasonable cost labour, materials or other supplies of any kind or any act of God, war, strike, lockout or other labour dispute, fire, flood, drought, equipment failure, legislation, order of public authority or any other cause whatsoever beyond its control.
Any material downloaded or otherwise obtained through the use of this website is done at your own risk, and you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.
Purpose.
So that customers know what to expect from us, and what our delivery companies expect from them.
We charge separately for deliveries rather than including the cost in the price because not to do so would penalize :-
1. The many customers who collect.
2. Customers who live locally.
3. Customers who buy large quantities of furniture.
1. We will call you to offer a delivery date(s) as soon as the goods have arrived in our warehouse. We will not be able to give you an indication of when during the day at this time. If you tell us that this is suitable we will plan the delivery route and then confirm whether the delivery will be AM (before 12) or PM (after). You will normally be contacted by 2pm on the day before.
2. Should you find that you are unable to take delivery, you must inform us at least 2 full days before the delivery date. If you do not, we will already have planned your delivery and be committed to paying the delivery company. We will therefore charge you for the aborted delivery.
3. Any balances are due when the goods become available. They must have been paid before the delivery. We cannot take balances at the time of delivery.
1. If you request the delivery staff will contact you by phone either 30mins before they reach you or when they have successfully completed their previous delivery, whichever is the later. Please ensure we have the phone number on which you will be available.
2. The staff will place the items in position for you, subject to conditions below.
3. They will ask you to sign that the items are in good condition. Please inspect the items carefully. Once you have signed, the insurance cover finishes and you have accepted the items. This does not affect your legal rights or apply to faults that you cannot reasonably see, or that occur later.
4. If you are not there at the time you have been given for delivery, the staff will attempt to conact you and will wait for 5 minutes. In order to not let other customers down, staff will not normally be able to wait for you. The delivery will be re-arranged but you will be charged for the aborted delivery.
We have thousands of items arriving by container each year. These are export packed and we deliver them mainly in the package so as to protect them. Occasionally an item is found to be damaged on opening. In this case, the delivery staff will bring it back so that we can return it to the supplier and get a replacement. If we have another item in stock we will arrange a second delivery, obviously free of charge. If not we will let you know when the replacement will arrive.
1. Much of the furniture that we deliver is extremely heavy and in order to protect our delivery staff from injury we need to know of any potential problem with the delivery.
2. In order to comply with Health & Safety Legislation, we will never ask staff to move furniture if they consider it dangerous.
3. For legal reasons we must insist that they wear their safety boots at all times.
1. We have to rely on you for information regarding access. We normally use furniture lorries that are 8 1/2 feet wide by 12 feet high and 25 to 30 feet long. Please inform us if we cannot get a lorry like this to your door.
2. We also rely on our customers to ensure that their doorways, passageways, staircases etc. are large enough for the goods they have ordered. Where this is not so, the staff will deliver to the door or where ever they reasonably can to suit the customer. If the space is so tight that they believe there is a dnager of marking doorways etc. and the customer still wishes them to try to get the furniture through, the staff will ask the customer to sign a disclaimer.
3. Please ensure that all items such as pictures, ornaments, occasional furniture etc. are removed in the areas through which staff will carry the furniture.
4. If staff have to walk through wet or dirty areas before coming into your house in their safety boots, please ensure that your carpets are protected.
We will contact you as soon as your furniture is in our warehouse. Most items come to us on containers and we can only be certain of the arrival date when the item is actually here. If you would like the latest information we have available, please feel free to send us an email. http://www.furniturebarn.co.uk Please do not ask our sales staff as they work flexible times through our 7 day week and may not be able to pass on your enquiry for a number of days leading to delays and the possibility of lost messages.
When we contact you, we will suggest a date. As soon as we have agreed the date with a number of customers, we will work out a schedule. We will then contact you to confirm whether the time is likely to be AM, before 12, or PM, after 12. Pleas enote that changes can occur mainly because a previous delivery took more or less time than expected.
As we need to contact all of our customers well before the actual delivery, we are unable to change deliveries less than 48 hours before the date. Any changes after this time are charged at our standard rate.
If you requested it on the Delivery Form, a phone call will be made either 30 minutes before your delivery or after the completion of their previous delivery, whichever is less.
It is a legal requirement that deliverymen wear safety shoes at all times. Please ensure that your floor coverings are protected from any mud or water that their shoes may pick up.
You will be asked on the Delivery Form if there is a clear access for a 30 ft long furniture lorry. Where this is not the case, a special delivery will be arranged in a suitable vehicle. The delivery will be charged at cost including VAT.
You will be asked on the Delivery Form if there is clear access to deliver the furniture within your house. Much of our furniture is very heavy and should be lifted at no more than waist height (Health & Safety requirement).
Please allow 18 inches on either side of the piece. Please remember that the cubed size is vital particularly on stairs.
Wardrobes and sofas cause the greatest problem. Check if they come apart. There is a charge, ?25, for assembling most wardrobes. If we are not pre advised of the need to take a wardrobe apart, we will need to re-arrange the delivery; the time taken to take the wardrobe apart and then re-assemble it may mean that all subsequent deliveries will be late and may also affect all of the next day delivereis.
For sofas it is important to check doorways, particularly if in corridors.
Our delivery men will do their very best to make a successful delivery for you. Sometimes there can be a situation where the delivery is so difficult that they believe there is a possibility of damage to walls etc. In this case they will explain the problem to you and ask you to sign a disclaimer, removing the responsibility for any damage from them.
Ornaments etc.
Remove any ornaments, pictures, mirrors etc. from the path of the delivery.
Personal Injury.
As a responsible company we will not ask our deliverymen to attempt any delivery where they believe that there is a risk of injury.
We do not remove unwanted items from customer's houses. As a business we cannot use council tips and must pay commercial rates for any disposals. This means that it is not financially viable for our customers.
Subject to availability, we offer a timed delivery on an ordinary delivery day. The charge for this service is ?25, which is refundable if we arrive more than 1 hour after the agreed time.
Where possible we will arrange non-standard deliveries, which are charged at cost.