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Returns Policy

Can I cancel my order before delivery?

 Items ordered from Stock:

Bespoke Items*, Made to Order, Special Order or Non-stocked Items:

Can I return my order after delivery?

 Items ordered from Stock:

Bespoke Items*, Made to Order, Special Order or Non-stocked Items:

For health & hygiene reasons we are not able to accept returns on the following items, unless unopened & sealed in original packaging (or faulty) :– Mattresses, Mattress Toppers or Protectors, Duvets & Pillows

 Upon receipt of your goods and after inspection to ensure they are in perfect condition, we will process your refund as soon as possible but no later than within 14 days

 For further information, please contact our Customer Services team and they will be happy to assist you, on 0800 9961820 (Mon to Fri 9.30am to 5.30pm) or service@leelonglands.com

Bespoke Items* - these are items which we do not hold in stock, which have been customised specifically for you. Typical examples are when you select a fabric or leather, wood finish, specific feet or specific dimensions

Collection Fee Matrix

ChargeSizeTypical Items
£nilN/ACustomer organises & pays directly for the return, which must be received in perfect condition at the designated Warehouse
£50Up to 1 cubic mtrSingle Dining / Office Chair : Small Coffee Table : Lamp Table : Picture : Mirror : Small Rug : Other Small Accessories
£95more than 1 cubic mtrSofa's : Dining Tables : Arm Chairs : Dining Chairs (more than 1) Cabinets : Beds: Dressing Tables: Filing Cabinets: Storage Chests : Book Cases

  

 Faulty Goods:

 Complaints:

 Furniture Ombudsman:

  This does not affect your Statutory Rights