skip to main content
 
 
*
*
*
 

Returns Policy

The following information applies only to orders placed via the Furniture Barn website or via the order hotline.

WE OFFER A RISK FREE RETURNS POLICY

Whether it’s a lamp table, bed frame, wardrobe or dining set, if you’re not happy with the item just let us know within 14 days of receiving it. We will collect the item and refund all money paid, including standard delivery. Please note we do not refund assembly charges.

For small items that have been posted we ask that you wrap the goods securely and send them back to us via a recorded mail service.

For health and hygiene reasons we are not able to accept returns on the following items unless unopened and sealed in original packaging or if faulty. Mattresses, mattress toppers or protectors, duvets, pillows.

You can cancel  an order or arrange a return by emailing us at web@furniture-barn.co.uk or call us on 0800 464 0306

BESPOKE FURNITURE

If you have had to select a fabric, wood finish or have used your own material then the item is bespoke. Bespoke items may not be cancelled by you, either before or after delivery. We are under no obligation to accept returned bespoke items, however at our discretion we may do so with a restocking fee of 35% of the order.